View Full Version : probleme plata itunnes

Paul Adrian
11-29-2011, 06:25 PM
Am o problema cu itunes.Am cumparat aplicatii din app store cu un card visa iar apoi am sters codul format din 3 cifre.Acum chiar daca introduc acelasi cod real si valid spune ca:your payment method was declined.
Am facut alt card de data asta un mastercard si e aceasi eroare.
Nu mai pot cumpara si descarca de vreo luna nici aplicatiile gratuite sau update.

Paul Adrian
11-29-2011, 08:27 PM
Am primit un raspuns de la apple.Nu au rezolvat nimic dar trebuie sa verific daca adresa din app store e la fel cu adresa de pe card.
Daca nu reusesc traiasca jailbreakul!
Daca cineva intampina aceasta problema ve-ti primi acest raspuns:
Dear Paul-Adrian,

Thank you for contacting iTunes Store Customer Support.

I'm sorry to hear that you haven't been able to make purchases on the iTunes Store with your credit card. I see after re-entering the correct credit card information it is still not being accepted. When it comes to your money, I can certainly appreciate how important it is to feel that you are treated fairly. I apologize for any inconvenience this may be for you. I'm Keith, and I will be helping you with this.

Paul-Adrian, the iTunes Store has been unable to verify an authorization from your credit card company. There are several possible reasons for this:

- Your credit card company's servers may have been busy. Trying again later may resolve the issue.

- Your card may not have been activated yet. If so, you will need to activate it.

- You may need to call your credit card company before the authorization is approved.

- You may need to ensure that you correctly located the credit card's security code. To see instructions for locating the security code, choose View My Account from the iTunes Store menu, sign in to your account, click Edit Payment Information, and then click the "What is this?" link next to the Security Code field.

Make the necessary changes. Your billing address should be exactly the same as the address on your credit card statement. This is important, because even differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.

Please follow these steps to confirm or update your account information:

1) Go to the My Apple ID site at:


2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.

3) Click the "Manage your account" link.

4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.

5) Click "Addresses" in the left column.

6) Confirm or edit your information.

7) Click "Phone Numbers" on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.

8) Click Save Changes.

Once your information is updated, try placing an order on the iTunes Store again. If the iTunes Store still cannot obtain an authorization for your card, it means that your billing information is still incorrect, either with your credit card company or with its verification system, which may be handled by another company.

Your credit card may work on the Apple Store online (the Apple Store and the iTunes Store use different verification systems). If it does, you can buy iTunes Gift Cards and receive them by postal mail. The Apple Store online is located here:

01-14-2012, 08:16 PM
Salutare, am cumpărat aplicatia camera+, costa 0,79 eur , am plătit cu card visa ; nu mică mi-a fost mirarea cānd am văzut extrasul de cont , am fost taxat de 2 ori, o data cu 3,47 roni (ceea ce ar fi absolut corect) , dar mai apare o plata de 8,65 roni, plata pe care nu mi-o pot justifica.As fi vrut sa mai cumpăr si alte aplicații,dar nu mai am curaj.Stie cineva de ce am fost taxat in acest mod?adica aproape 3 euro in loc de 0,79 ?

01-14-2012, 10:15 PM
Nu stiu ce se intampla, ca si la mine la fel, exact aceleasi valori, dar alta aplicatie.

01-14-2012, 11:15 PM
Este ok. Suma 8.65 lei (2 eur) este doar blocata si nu va fi debitata. Dupa o perioada de pana la 30 zile suma va fi deblocata.
Singurul tau dezavantaj este canu poti beneficia de acesti bani.

01-15-2012, 12:41 AM
multumesc frumos pt raspuns, desi ca nu am inteles motivul blocarii pt respectiva suma

01-15-2012, 10:09 AM
Apple procedeaza in acest fel doar prima data dupa ce ti-ai introdus datele cardului. E un fel de verificare a cardului.

01-15-2012, 11:45 AM
Eu n-am avut astel de probleme, 0,79eur a costat, atat mi-a luat la cursul brd din aceea zi. Iar de fiecare data cand il folosesc,nu-l las salvat ci il sterg:) e ca o masura de precautie pr mn.

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01-15-2012, 01:16 PM
Nici eu nu sunt la prima cumpărare din AppStore, si pana acum nu s-a īntāmplat asta.

01-18-2012, 09:10 PM
Apple cica blocheaza 2 euro ca sa verifice daca e valid cardul. Problema e ca daca nu cumpar nimic cateva zile apoi achizitionez o aplicatie imi respinge cardul pina reintroduc datele complet. Imi blocheaza 2 euro vreo 30 zile cred apoi pot sa cumpar. Am patit insa ca am vrut sa cumpar igo primo europa si nu mi-a acceptat cardul in ruptul capului si de fiecare data cand am reintrodus datele mi-a blocat 2 euro. In prezent am blocati vreo 10 euro si tot nu am reusit. Am fost si la banca crezand ca e vreo limitare la tranzactionarea pe internet insa nu e. Probabil ca s-au fript cred eu cu ceva carduri din Romanica si sufla si in iaurt. Desi consider exagerat. O sa le scriu si eu dar nu cred sa se rezolve. Asa ca cum sa nu zici Traiasca Jailbreakul?!!!

01-25-2012, 11:43 PM
Gata am lamurit problema! Dupa lupte seculare in care am fost la banca, am scris la apple si unde am dat peste tot de diletanti, am rugat pe cel de la banca sa sune la cineva care se pricepe. Apple, desi cere codul CCV de pe card, TRANZACTIILE - platile - SUNT NESECURIZATE!!! Cardul meu avea limita zero pe acest tip de tranzactii insa puteam sa fac cumparaturi de 1-2 euro, nu mai mult! Cum mi-au ridicat-temporar am zis eu - restrictia a mers totul fara probleme. Bineinteles ca cel de la Apple nu a suflat o vorba ca platile la ei sunt NESECURIZATE! RUSINE APPLE!!!

01-25-2012, 11:46 PM
bun. și cum ai dedus că sunt nesecurizate? la ce te referi cānd zici asta?

01-25-2012, 11:51 PM
Pai nu am dedus eu, asa mi s-a spus de la banca. Limita de tranzactionare am modificat-o eu prin intermediul internet banking (era zero pe cele nesecurizate) si imediat am facut achizitia. Nu stiu exact ce inseamna securizat sau ne- insa pot sa banui ca pe o tranzactie nesecurizata ti se pot fura datele cardului mai usor. Cred ca de asta si bancile nu incurajeaza platile prin canale nesecurizate.

De fapt am setat o limita de suma temporar ( o zi) ca sa pot face achizitia.

01-26-2012, 01:52 PM
Fenomenal! MI-au raspuns de la Apple un alt zapacit ca o sa imi returneze banii pe aplicatia Tapatalk (desi eu nu asta am reclamat!!!!)-problema era ca nu pot sa cumpar aplicatia IGO PRIMO EUROPA. este incredibil ce oameni au angajati acolo. Nu pot sa cred!

01-26-2012, 03:58 PM
Acesta este primul mail si primul raspuns de la Apple. Notati ca au verificat si igo europa nu se gaseste in store-ul din Romania!

Hello, I'm trying to buy IGO PRIMO EUROPE from AppStore and you are declining my purchase, telling me that my card was decline from paying. I bought with the same card a lot of app from you (right now i bought tapatalk) and you accept the card and for IGO PRIMO the card was not accepted. I must mention that i have enough money in my account. I'm wandering, it is so hard to buy an app from Apple? Thank you and i'm waiting for your answer. Best regards, Dominic

Dear Dominic,

Welcome to iTunes Store Customer Support. My name is ***** and I am glad to help you today.

I understand that you would like to purchase "IGO PRIMO EUROPE" from the iTunes Store. I am sure you are anxious at this time and I will do whatever I can to help you right away.

Dominic, I researched and found that the App you are trying to purchase is not available in the Romania iTunes Store at this time.

However, Apple is constantly working with content providers to expand the iTunes Store catalog and to make more items available in more countries.

We appreciate you taking the time to submit this request and for being a valued iTunes Store customer.

If you are trying to purchase this App from any other store and your credit card is not accepting to purchase then the reason is iTunes Store has been unable to verify an authorization from your credit card company. There are several possible reasons for this:

1) Your credit card company's servers have been busy. Consider trying again at another time.

2) There is an issue with your card. Consider using a different card or contacting your credit card company to advise them of the problem.

3) Your billing name or address does not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your credit card company to make sure their records are up to date and match exactly what you are entering as your billing information.

Dominic, please let me know if you have any other questions or concerns. I'll be more than happy to assist you with whatever you need. Thank you for the chance to improve your iTunes experience.

Have a nice day!



01-26-2012, 04:04 PM
Aici i-a luat locul primului un destept mai mare: insa vorba aia, daca iau si nu dau e ok!

Dear Dominic,

Welcome to iTunes Store Customer Support. My name is ********* and I am replying on behalf of ******.

I'm sorry to hear that the application you recently purchased is not functioning as expected.

Dominic, I am glad to inform you that in 5 to 7 business days, a credit of 2.39 EUR should be posted to the credit card that appears on the receipt for that purchase.

02-10-2012, 01:26 PM
Daca intampinati probleme cu cardurile de credit, puteti folosi US itunes gift card-uri pentru achizitionarea aplicatiilor. Tinand cont de paritatea US/Euro e chiar mai avantajos sa cumparati aplicatiile in USD.

Am zis fara reclama/ edit by Protektor

06-14-2012, 06:04 PM
Am un card MasterCard si am in jur de 40 de euro pe el si imi spune your payment method was declined. please provide valid payment card information.... am toate campurile completate corect a mers sa cumpar de pe el acum 1 luna sa zic si acum nu mai merge, cardul este valid.

06-14-2012, 06:06 PM
problema e ca e Mastrercard...

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06-14-2012, 06:16 PM
Pai si ce, apple suporta si mastercard si a mers si acum nu mai merge, daca era ceva nu mergea deloc.

06-14-2012, 06:39 PM
păi și ce?

păi poate sunt probleme.

alții nu mai pot folosi Visa electron, iar eu pot, păi și ce.

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